Delete Your Account

How to request deletion

1. Enter the email address associated with your account and confirm that you want to delete it.
2. We will email a one-time verification code to that address if an account exists.
3. Enter the code to permanently delete your account. Deletion cannot be undone.

You can also delete your account from the Transportes Los Mismos mobile app: open Profile or Settings and choose Delete account.

Data that is deleted

After you confirm deletion, we delete or permanently de-identify the following:

• Your login credentials and account access, including email address used to sign in
• Profile information such as name, date of birth, phone number, address, and identity documents
• Saved devices, passkeys, and biometric sign-in data
• In-app notifications tied to your account
• Family-member links from your account (linked family accounts are not deleted unless those users also request deletion)

Data that may be retained

Some records are kept only as long as required by law, tax, transportation, payment, or fraud-prevention rules, and are no longer tied to a usable login:

• Completed or historical ticket and booking records needed for tax, accounting, and transportation regulations
• Payment processor records held by Stripe or PayPal according to their own policies
• Information we must keep to resolve disputes, chargebacks, or legal claims

When deletion happens

Your account is deleted immediately after you confirm the verification code. If you have upcoming trips, open support tickets, or active chats, complete or cancel those first. After those items are resolved, submit the request again and deletion is completed immediately, and in any case within 30 days of a valid confirmed request.

Before you continue

You must use the email address registered to your customer account. Staff, driver, and admin accounts cannot be deleted from this page. If you still have unused tickets, cancel or travel on them first, or contact support for help.

Need help?

If you cannot access the email on the account or need help with remaining tickets, contact us through the Contact Us page or email support@losmismos.com.